Refund policy

You have 14 days to return or exchange goods for any reason. You are responsible for the safe return of items to Jacqui Quinn Jewellery.

The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. The cost of returning the item to us is your responsibility. 

If returning from outside the UK, original postage costs will not be refunded unless the item you received was sent in error or is faulty. Nor can we refund any sales tax or duties payable on orders outside of the UK. 

Products must be returned unworn and carefully repackaged in their original packing. On safe receipt we will then refund the cost of the goods.

 

Please let me know when you are sending a return to make sure I am in my studio to receive it. Email: info@jacquiquinn.com

Address: Unit 2F, Vanguard Court, London SE5 8QT