Shipping policy

UK ORDERS

UK delivery is FREE and sent by Royal Mail Special Delivery service.  This is an insured, trackable, next day service.  The parcel will need a signature on arrival, so please ensure there is someone present to receive the goods.

Sale Items: Pieces made in gold will be sent by Royal Mail Special Delivery Service as above.  Items made in silver will be sent by Royal Mail Signed for Delivery Service.  A tracking number will be sent out when the piece is posted.

 

INTERNATIONAL ORDERS: 

DELIVERY & VAT

Please note that prices on the website are inclusive of UK VAT of 20%.

Goods are charged at the price stated on the date the customer places the order and are inclusive of VAT.  Should you be purchasing an item from outside of the UK the VAT will be removed at checkout

Shipping to the EU and Northern Ireland is temporarily paused due to the new General Product Safety Regulation (GPSR) which came into effect on December 13, 2024. Apologies for any inconvenience caused – we very much hope to resume shipping to these destinations again in due time.  Shipping to other international destinations will continue as usual. 

 INTERNATIONAL POSTAGE

Any import duties, sales taxes and customs charges are the sole responsibility of the customer.  Paperwork detailing the contents of the parcel will accompany the package for customs purposes.

Option 1.

Tracked and signed delivery is handled by UK Royal Mail and costs £15. This option can only be insured for up to £250 value. If the piece you are ordering is a higher value using this shipping method this will be at your own risk.

Delivery timeframe is usually 5 to 10 working days once the item has been dispatched.

 Option 2.

Insured and Tracked Delivery is handled by FedEx and costs £75. The package will travel via a tracked, insured service and require a signature upon arrival. 

Delivery timeframe is usually 2 to 5 working days once the item has been dispatched